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About Dell Computers
Dell is an American-based international,
diversified information-technology supplier that mostly trades
in Computer and technology-related products and services. Dell
deals in the range of products that caters to both Business
Class and Consumer Class. Some of the products developed by Dell
are - Personal computers, Softwares, servers, data storage devices,
televisions, network switches, computer peripherals and many other
technology-related products. Most of the products and services
are developed, manufactured, promoted, put on the market and supported
by Dell itself. Dell manufactures most of its products especially
the computer systems at six different locations: Central Texas
and Middle Tennessee in the United States; Limerick, Ireland;
Xiamen, China; Limerick, Ireland and Penang, Malaysia.
Though it is headquartered at Round Rock in
Texas, it’s products and services are available all around
the world, including countries like UK, Canada, China, Japan,
India and Australia etc. Since it’s inception in 1984 by
Michael Dell who is also the computer technology industry’s
longest-tenured chief executive officer, Dell
has continued to function based on its ‘Direct Model’.
The Dell’s concept of ‘Direct Model’ is based
on the principle that a company can serve its customers best by
catering to their needs directly. Hence till this date Dell continues
to sell all it’s products and services directly to all its
customers that are spread worldwide. It facilitates centralized
ordering and billing for the global customers and gives the exceptional
advantage of local delivery and local onsite service.
Dell’s entry into Asia-Pacific/Japan in
the selected markets and the investments in regional facilities
including management services and technical personnel depicts
a well-planned globalization strategy that started in 1993. Since
then Dell in Australia too has been one of the most renowned company
in the field of computer related technology. Towards delivering
effective solutions that meet the customer challenges dell has
continued to focus on setting high standards that drives both
- future trends in technology and customer services. The solutions
offered by Dell consists of:
* Solutions for Home and Home Office –
Products offered under this category are – Desktops, Laptops,
Electronics and Accessories, Advertised Systems, Computer monitors,
Printers and ink etc
* Solutions for Small businesses –
Apart from the products listed above, other products available
under this range are – Dell precision workstations, Servers,
Storage and Networking.
* Range of products and services for Medium
and large businesses – Dell provides a range of services
under this category. All their services are driven by their commitment
to reduce the cost and complexity involved in day-day to technology
challenges faced by businesses today. Interestingly Dell has introduced
a Dell Pro-Support package of services again designed specifically
for business corporations. It has been designed in the form of
Portfolio that provides pro-active strategies and rapid response
to combat technology challenges and save on crucial time. The
Portfolio also has a tech-to-tech support program meant for IT-professionals
to help businesses strengthen their internal technology-solutions
capacity.
* Dedicated services especially designed
for Government, Education and Health care management – Under
the public sector domain too, Dell has through the local government
and healthcare portals reached out to professionals in the field
of education and health along with teachers and students.
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